Returns & Refunds

Last updated: October 12, 2026

This policy applies only to products marked “Sold by MKT Store” and purchased through the MKT Store checkout. Amazon affiliate recommendations are purchased from Amazon and are subject to Amazon’s return and refund policies.

Standard returns and exchanges

MKT Store does not accept standard returns or exchanges. Because skincare and personal-care products are hygiene-sensitive, we do not accept returns or exchanges for preference, buyer’s remorse, opened products or used products. Accordingly, there is no standard return window, return method, customer-paid return fee or restocking fee.

Damaged, defective or incorrect items

If a MKT Store order arrives damaged, defective or different from the item ordered, email support@mktstore.co within seven calendar days after delivery. Include the order number, a description of the issue and clear photographs of the item, shipping label and packaging.

After verification, MKT Store will provide an appropriate resolution, which may be a replacement or a refund. Do not mail a product to MKT Store’s business address. If a return is required, customer support will provide the authorized method and return address. The customer will not be charged an approved return-shipping cost for a verified damaged, defective or incorrect item.

Cancellations

Contact support@mktstore.co immediately to request cancellation. Cancellation is not guaranteed after an order enters fulfillment.

Refund timing

Approved refunds are initiated to the original payment method within 10 business days after approval. A bank or card issuer may require additional time to post the credit.